Delivery of your Surf Garage order
Orders placed before 12:00 noon are prepared and dispatched the same day.
Orders placed after 2pm are prepared and dispatched within 24 hours, except on Fridays and the eve of public holidays.
All weekend orders are dispatched on the next working day.
Delivery charges
Shipping costs vary according to product category and destination. You will find the shipping costs on the order completion page.
To ship your order, we work with several service providers:
- Colissimo
- Chronopost
- UPS
Click & Collect your order
If you wish, you can collect your order from our warehouse. Please make an appointment by sending us an e-mail to info@surfgarage.eu.
Warehouse pick-up times :
Monday to Friday, 09:00 to 12:00 and 14:00 to 16:15
Shipping costs for surfboards
Shipping costs to Metropolitan France are 50 Euros including VAT.
Delivery to Corsica costs 80 Euros incl. VAT.
SURFBOARD DELIVERY INFORMATION Delivery information: Surfboards are sent by courier.
We take particular care to over-protect each board ordered. Please note, however, that this extra protection will not prevent indelicacy on the part of some delivery personnel.
It is therefore important to open the package containing the board ordered in the presence of the driver before signing the packing slip.. If the driver refuses to be present, refuse the goods.
If the board is damaged, it is imperative to note clear and precise reservations on the packing slip, such as "cardboard damaged and board with impacts making use and practice impossible. "
Reservations such as "subject to unpacking" have no legal value and do not establish that the damage existed at the time of delivery.
You must then send a Registered Letter with Acknowledgement of Receipt within 48 hours of delivery to notify the carrier of the following carrier that the goods received have been damaged. Attach photos to your file.
Back
Got the wrong color or size? No problem, we'll give you 14 days.
Make a return request and send it to info@surfgarage.eu. You are responsible for return shipping costs. In the case of a refund request, only the price of the returned product(s) will be taken into account. Shipping costs initially paid for this order will not be refunded.
The return address is :
DIRECT SURF DISTRIBUTION - SURF GARAGE
Service Retour
Transports BARCOS
European Freight Center
Pier 5
64990 Mouguerre
Return shipping costs
Return shipping costs in the event of retraction remain the responsibility of the customer.